Telecommunications Operator

Job Details
Job Description:
The Telecommunications Operator position is a very fast paced position that requires the screening of calls both internally and externally. During peak times and emergencies, call volumes are increased significantly and the operator may need to answer up to 100 calls per hour.
This position functions under direct supervision and established protocols, operates various telecommunications equipment including: Physician Answering Services, Radio Paging System, Fire Alarm Circuits, and other specialized circuits used for answering incoming calls, and monitoring equipment failures and security breaches.
One year experience as a Telephone operator using computerized equipment and familiarity with medical terminology is preferred. Highly effective verbal communication skills are essential to communicate with public, patients and the medical system staff; Proficient knowledge of typing is required to operate computer keyboards to perform data entry and to process calls in a timely manner.
Other Skills Required
Excellent interpersonal skills are necessary. Must be able to hear and verbally communicate with the dispatcher, patients, family members, physicians, healthcare professionals, etc. Must be able to read, write and have legible handwriting.
Physical Requirements
Must be able to sit for prolonged periods of time; must have clear and pleasant voice and excellent hearing skills; ability to meet repetitive hand and wrist motion requirements; ability to move quickly to respond to emergencies; ability to receive and convey information in a clear and concise manner; ability to maintain a calm demeanor during crisis situations; must have good manual dexterity; ability to maintain mental concentration and endure visual strain over an extended period of time.

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