Financial Service Manager/Branch Manager

Company Name:
People's United Bank
# Job Description
This position is responsible for the overall management of branch sales, service, customer relationship building, portfolio growth, and profitability of branch(es). Identifies and manages profitable relationships with small businesses within the branch market by providing tailored business solutions. Leads and motivates the Financial Services staff to maximize sales opportunities and increases the depth of the customer relationships to generate profitable revenue and foster branch effectiveness. Models and motivates staff to operate in a sales environment that meets customer needs and enhances retention and customer loyalty.
# Job Requirements
Develops, implements and manages Branch sales plan and process to achieve goals. Assigns individual sales goals and monitors progress towards the achievement of these goals. Provides direction and coaching to Financial Services Staff concerning pro-active sales techniques/activities, timing of campaigns and measurement of results.
Responsible for hiring, performance improvement plans, reviews, promotions, salary recommendations and terminations of their direct reports. Coaches, trains and motivates staff to maximize their potential and improve retention. Analyzes performance levels and implements effective solutions for improvement.
Manages the Financial Services staff ensuring compliance with Bank policies and procedures. Manages all aspects of service delivery by financial services staff creating an environment of customer centricity and delivery of the guest experience that reflects "best in class" service. Fosters teamwork in branch through collaboration with CSM and or LCSA.
Champions a sales environment that supports financial planning techniques and profitable relationship growth. Utilizes available tools to identify customer needs by segment, isolate areas of concern and apply appropriate solutions. Works with Commercial Banking to retain and enhance existing small business customers. Develop plan with Market Manager to proactively seek new small business relationships.
Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
College degree or equivalent work experience required.
5-7 years relevant work experience.
Auto req ID: 899BR
Posting Title: Financial Service Manager/Branch Manager
Employment Type: Full Time
Address 1: 366 WILSON STREET
State: ME
Zip Code: 04412

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