Team Lead Budtender
3.
0 Brewer, ME Brewer, ME Full-time Full-time From $17 an hour From $17 an hour 7 days ago 7 days ago 7 days ago The Team Leader assumes some of the day-to-day duties of the Store Manager and/or Associate Store Manager when the SM or ASM is not working.
The Team Leader, along with the Budtender's, is the welcoming face of Wellness Connection of Maine to our customers.
The successful candidate will possess outstanding customer service skills, constant desire for self-improvement, and attention to details.
This supervisory, yet non-management position offers the opportunity to learn and grow with the Company and to take on increasing levels of responsibility over time.
Core Competencies To succeed, the Budtender Team Lead must be:
Passionate, Informed, Approachable, Energetic and Trustworthy.
The Budtender Team Lead must consistently and uncompromisingly embody and demonstrate the following:
Integrity Personal Accountability Teamwork Problem Solving Confidence Flexibility Duties and Responsibilities The main responsibilities of the Team Leader include interacting with, educating, and advising customers face-to-face and by phone; record-keeping; assisting with inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out.
Greets customers in person or on the phone Maintains customer records in compliance with State law and Company policy Answers questions about the law and the Company from customers and others Assists customers in selecting product Assists Store Manager and/or Associate Store Manager with inventory and cash management, daily and weekly Maintains a clean, safe, welcoming environment inside and outside the facility Other duties as assigned by the Store Manager and/or Associate according to Company needs When the Store Manager or Associate Store Manager is not present, the Team Leader assumes management duties including, but not limited to:
Opening Update menus Ensure display case is completely set up before opening Ensure all product is pulled out of safe room and placed into proper product holding units Ensure store is clean (vacuumed, trash bags replaced, display case free of fingerprints, etc.
) Ensure cash drawer is activated and there is appropriate amount of change to get through the day Conduct morning meeting with staff Schedule lunch breaks Closing Run Pay Code History report to determine sales numbers for the day Reconcile cash drawer after it has been counted by Budtender Bundle cash and put into deposit envelope Print out Physical Count Worksheet and Inventory Status Report and check counted inventory against expected inventory per Inventory SOP Send out end of day e-mail with sales/visits numbers Ensure all lights are off, doors are locked, and alarm is set before leaving At all times, the Budtender Team Leader is considered the front-line support for the Budtenders.
When the Store Manager and/or Associate Store Manager is not present or when the Store Manager and/or Associate Store Manager is present, but consumed with other duties, the Team Leader assumes the following duties including, but not limited to:
Assists Budtenders with voids, etc.
in Counterpoint Handles Customer interactions outside of Budtender realm of responsibility Disgruntled members Counterpoint uncertainties (error codes, etc.
) Ensures SOPs are being strictly followed by staff Addresses performance issues with Member Liaisons, as needed Receives transfers of medicine and retail Qualifications Education High school diploma or equivalent 2 years post-secondary education in a related field preferred Work Experience Required 3
years' experience in a fast-paced client-service intensive industry - hospitality and retail backgrounds preferred Work history showing progressive responsibility, willingness to accept, lead, and complete additional projects or challenges Required Knowledge Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems) Thorough understanding of Maine state law governing adult use cannabis Arithmetic necessary for basic inventory and cash management Familiarity with history and varieties of medical marijuana preferred but not required Skills and Abilities Outstanding phone and in-person customer service skills Ability to communicate clearly and calmly in a positive and didactic manner Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress Demonstrated proactivity, flexibility, adaptability and multi-tasking Proficient computer skills Ability to maintain confidentiality and ethical conduct Skill in accurate cash management and inventory control Strong written and oral interpersonal communication skills Ability to effectively plan and prioritize Ability to focus; attention to detail Ability to work effectively as part of a team On occasion the willingness to travel to other work sites Absolute reliability and honesty Physical Requirements Extended time standing, walking, bending, and reaching Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed People with a criminal record are encouraged to apply Ability to Relocate:
Brewer, ME 04412:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Brewer, ME Brewer, ME Full-time Full-time From $17 an hour From $17 an hour 7 days ago 7 days ago 7 days ago The Team Leader assumes some of the day-to-day duties of the Store Manager and/or Associate Store Manager when the SM or ASM is not working.
The Team Leader, along with the Budtender's, is the welcoming face of Wellness Connection of Maine to our customers.
The successful candidate will possess outstanding customer service skills, constant desire for self-improvement, and attention to details.
This supervisory, yet non-management position offers the opportunity to learn and grow with the Company and to take on increasing levels of responsibility over time.
Core Competencies To succeed, the Budtender Team Lead must be:
Passionate, Informed, Approachable, Energetic and Trustworthy.
The Budtender Team Lead must consistently and uncompromisingly embody and demonstrate the following:
Integrity Personal Accountability Teamwork Problem Solving Confidence Flexibility Duties and Responsibilities The main responsibilities of the Team Leader include interacting with, educating, and advising customers face-to-face and by phone; record-keeping; assisting with inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out.
Greets customers in person or on the phone Maintains customer records in compliance with State law and Company policy Answers questions about the law and the Company from customers and others Assists customers in selecting product Assists Store Manager and/or Associate Store Manager with inventory and cash management, daily and weekly Maintains a clean, safe, welcoming environment inside and outside the facility Other duties as assigned by the Store Manager and/or Associate according to Company needs When the Store Manager or Associate Store Manager is not present, the Team Leader assumes management duties including, but not limited to:
Opening Update menus Ensure display case is completely set up before opening Ensure all product is pulled out of safe room and placed into proper product holding units Ensure store is clean (vacuumed, trash bags replaced, display case free of fingerprints, etc.
) Ensure cash drawer is activated and there is appropriate amount of change to get through the day Conduct morning meeting with staff Schedule lunch breaks Closing Run Pay Code History report to determine sales numbers for the day Reconcile cash drawer after it has been counted by Budtender Bundle cash and put into deposit envelope Print out Physical Count Worksheet and Inventory Status Report and check counted inventory against expected inventory per Inventory SOP Send out end of day e-mail with sales/visits numbers Ensure all lights are off, doors are locked, and alarm is set before leaving At all times, the Budtender Team Leader is considered the front-line support for the Budtenders.
When the Store Manager and/or Associate Store Manager is not present or when the Store Manager and/or Associate Store Manager is present, but consumed with other duties, the Team Leader assumes the following duties including, but not limited to:
Assists Budtenders with voids, etc.
in Counterpoint Handles Customer interactions outside of Budtender realm of responsibility Disgruntled members Counterpoint uncertainties (error codes, etc.
) Ensures SOPs are being strictly followed by staff Addresses performance issues with Member Liaisons, as needed Receives transfers of medicine and retail Qualifications Education High school diploma or equivalent 2 years post-secondary education in a related field preferred Work Experience Required 3
years' experience in a fast-paced client-service intensive industry - hospitality and retail backgrounds preferred Work history showing progressive responsibility, willingness to accept, lead, and complete additional projects or challenges Required Knowledge Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems) Thorough understanding of Maine state law governing adult use cannabis Arithmetic necessary for basic inventory and cash management Familiarity with history and varieties of medical marijuana preferred but not required Skills and Abilities Outstanding phone and in-person customer service skills Ability to communicate clearly and calmly in a positive and didactic manner Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress Demonstrated proactivity, flexibility, adaptability and multi-tasking Proficient computer skills Ability to maintain confidentiality and ethical conduct Skill in accurate cash management and inventory control Strong written and oral interpersonal communication skills Ability to effectively plan and prioritize Ability to focus; attention to detail Ability to work effectively as part of a team On occasion the willingness to travel to other work sites Absolute reliability and honesty Physical Requirements Extended time standing, walking, bending, and reaching Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed People with a criminal record are encouraged to apply Ability to Relocate:
Brewer, ME 04412:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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